Print operate a full and fair returns policy. Your rights to return
goods are protected under the EU Distance Selling Directive which can be
found at http://www.hmso.gov.uk/si/si2000/20002334.htm .
Under the Consumer Protection (Distance Selling) Regulations 2000 any unused product purchased through our site can be returned within 7 days from the date of receipt for a 100% refund, if in its original condition and in the original packaging.
The only exception to this is when Personalised prints, Personalised Gifts and picture mounts have been custom-made to order, in which case we are unable to accept returns or give refunds.
ensure when creating your canvas that important parts of images are at
least 25mm from the edge of the print as these parts may get wrapped
around the frame, please note the preview is only an indicator of the
finished product and if important parts of the image are very close to
the edge it is advised that you either choose another image or select
one of or specialist edges such as mirrored or blank edge.
Grangeprint.com Ltd cannot be held responsible if important parts of the
image are lost on the wrap-around if images are too close to the edges.
By uploading your pictures and photos you confirm that you fully understand that you are stating that you have full copyright release for your photos or pictures to be printed and that Grange Print will not be held responsible for any unauthorized copyright laws.
Please note that only one discount code can be used per transaction so multiple vouchers will need to placed as separate orders. Postage cannot be combined on offers.
To qualify for free delivery the value of the order must meet the applicable minimum spend. If a discount/voucher code is applied to the order that decreases the total value to below the minimum required spend you will no longer qualify for free delivery and standard delivery charges will therefore apply.
quality of your photos is your own responsibility, we can only print
what we are sent. We do print at 1440dpi whereas most other
canvas companies print at 720dpi. If you upload a screenshot it will
pass the original upload quality check due to the file size but screenshots are only copies of the devices screen and not the official photo. We advise against uploading screenshots as we cannot take responsibility for the outcome. Please note images that have been upload to social media or through an app my not be suitable as they are small fils sizes. We advise you to use the original photo off the camera or phone it was taken on. We advise you opt for a quality check. Without this goods go straight to print and you are responsible for the quality. You will see a pop up warning box you must tick to accept reaponsibility of the image. Please note we cannot offer refunds on goods after the quality check has been completed. Should you have an unsuitable image we will the order open as a credit to be used at a later date. Production time is 10 working days from when we receive a suitable image.
All we ask is that you pay the cost of returning the goods to us via the same method we used to originally dispatch the goods to you. Customers are solely responsible for the safe return of goods undamaged.
We will carry out an inspection of all returned prints and originals to check for signs of use (scratches etc) that would prevent us from reselling them as new. If the goods are in mint condition, a 100% refund will be issued. If payment has been received in advance we guarantee to refund your money within 30 days of receipt of the returned goods.