Our Terms
Refunds and Returns
Grange Print operate a full and fair returns policy. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Under
the Consumer Protection (Distance Selling) Regulations 2000 any unused
product purchased through our site can be returned within 7 days from
the date of receipt for a 100% refund, if in its original condition and
in the original packaging.
The
only exception to this is when Personalised prints, Personalised Gifts
and picture mounts have been custom-made to order, in which case we are
unable to accept returns or give refunds.
We will carry out an inspection of all returned prints and originals to check for signs of use (scratches etc) that would prevent us from reselling them as new. If the goods are in mint condition, a 100% refund will be issued. If payment has been received in advance we guarantee to refund your money within 30 days of receipt of the returned goods.
If your image is deemed unsuitable for printing, you then have seven days to request a full refund, or the new image request will stay valid for 6 months. After this period its our discretion to extend the period of time for you to upload a new image.
Returning goods. All
we ask is that you pay the cost of returning the goods to us via the
same method we used to originally dispatch the goods to you. Customers
are solely responsible for the safe return of goods undamaged.
Ordering
Product specifications - Grangeprint makes every effort to supply the goods as advertised but reserves the right to supply the goods subject to minor variations in actual dimensions and specifications stated.
All orders will be produced using the information
provided and selected by the customer at the time of order and we will not be held
responsible for any errors in order specifications submitted by the
customer.
All content is the sole responsibility of the person who submitted it. You are solely responsible for your content and Grangeprint will not take responsibility for design mistakes e.g if you have uploaded the incorrect photo(s) or have positioned them incorrectly either at the ordering stage or during any amendments. We can only print the images that we are provided with.
Our sizing is shown in inches not cm.
Images on our website and on Groupon are for demonstration purposes only and are not always scaled to size therefore it is the customers responsibility to check the size of the product they are purchasing.
Please
ensure when creating your canvas that important parts of images are at
least 25mm from the edge of the print as these parts may get wrapped
around the frame, please note the preview is only an indicator of the
finished product and if important parts of the image are very close to
the edge it is advised that you either choose another image or select
one of or specialist edges such as mirrored or blank edge.
Grangeprint.com Ltd cannot be held responsible if important parts of the
image are lost on the wrap-around if images are too close to the edges.
Under no
circumstances will we be held liable for any issues whereby we have
wrapped an image, with part or some of the important features being
wrapped on the edge which you are not happy with.
By
uploading your pictures and photos you confirm that you fully
understand that you are stating that you have full copyright release for
your photos or pictures to be printed and that Grange Print will not be
held responsible for any unauthorised copyright laws.
We would also like to note that products purchased from us to resell at a profit require our permission.
We are happy to work with photographers, artists and other companies that re-sell our products to their customers but please inform us of your intentions beforehand so we can arrange a trading agreement. With this in mind we reserve the right to cancel orders at our discretion.
Image Quality
The quality of your photos is your own responsibility, we can only print what we are sent. We do print at 1440dpi whereas most other canvas companies print at 720dpi. If you upload a screenshot it will pass the original upload quality check due to the file size but screenshots are only copies of the devices screen and not the original photo. We advise against uploading screenshots as we cannot take responsibility for the outcome. Please note images that have been upload to social media or through an app my not be suitable as they are small file sizes. We advise that you use our collage creator rather than an app to create collages. We advise you to use the original photo off the camera or phone it was taken on.
Without a quality check, goods go straight to print and you are responsible for the quality. You will see a pop up warning box you must tick to accept responsibility of the image. If you receive a new image request and click accept you will also take responsibility for the outcome of your images.
Please note that the red eye removal can only be used on high enough quality images and only on humans not pets.
Please note we cannot offer refunds on goods after the quality check has been completed as work has already been carried out by our designers. Should you have an unsuitable image we will leave the order open as a credit to be used at a later date.
Production
Production time is 10-14 working days from the order is placed (or from when we receive a suitable image if you have had a new image request.)
We offer an expedited service for £10 at our discretion. Please note this is not available in busy periods such as Christmas, Mother's Day, sales.
Damaged/Lost Items
Should an item arrive damaged, please send photos of the damage to the packaging and product to info@grangeprint.com. We will not be able to replace the goods without sufficient evidence.
Should your item be lost in transit, we will require you to sign a denial of receipt form so we can investigate further.
If a delivery is delayed, damaged or lost and the courier is at fault Grangeprint is not liable for compensation. We will aim to reprint and replace goods within a reasonable time of being notified of the issue.
It is our policy to replace damaged/lost items like for like as soon as possible.
Under no
circumstances will we be held liable for any issues whereby the incorrect or incomplete address has been input, it is the customers responsibility to check the name and address on their shipping details.
Discount Codes
Please note that only one discount code can be used per transaction. If you have more than 1 code, you will need to place them as separate orders. Postage cannot be combined on offers. Groupon codes are restricted to one per customer.
We reserve the right to cancel orders at our discretion. On this occasion, we will refund you in full.
