Grange Print operate a full and fair returns policy. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm .
Under the Consumer Protection (Distance Selling) Regulations 2000 any unused product purchased through our site can be returned within 7 days from the date of receipt for a 100% refund, if in its original condition and in the original packaging.
The only exception to this is when Personalised prints, Personalised Gifts and picture mounts have been custom-made to order, in which case we are unable to accept returns or give refunds.
Please ensure when creating your canvas that important parts of images are at least 25mm from the edge of the print as these parts may get wrapped around the frame, please note the preview is only an indicator of the finished product and if important parts of the image are very close to the edge it is advised that you either choose another image or select one of or specialist edges such as mirrored or blank edge. Grangeprint.com Ltd cannot be held responsible if important parts of the image are lost on the wrap-around if images are too close to the edges.
By uploading your pictures and photos you confirm that you fully understand that you are stating that you have full copyright release for your photos or pictures to be printed and that Grange Print will not be held responsible for any unauthorized copyright laws.
The quality of your photos is your own responsibility, We can only print what you, our customers send to us! We do print at 1440dpi whereas other canvas companies print at 720dpi. We also hold no responsibility for customers placing the wrong orders i.e unframed is as it says you will receive the canvas print only with no wooden box frame.
All we ask is that you pay the cost of returning the goods to us via the same method we used to originally dispatch the goods to you. Customers are solely responsible for the safe return of goods undamaged.
We will carry out an inspection of all returned prints and originals to check for signs of use (scratches etc) that would prevent us from reselling them as new. If the goods are in mint condition, a 100% refund will be issued. If payment has been received in advance we guarantee to refund your money within 30 days of receipt of the returned goods.