We have been thinking of our customers, employees and greater communities a lot lately. Whilst we are striving to operate as normal, we have had to take measures to protect everyone and ensure health and safety is our top priority.
We are still taking and dispatching orders. However, in light of recent government announcements, we have a reduced the number of staff in production.
Orders will still be processed but could take considerably longer for delivery. We kindly ask for your patience at this very difficult time. We will update you when your order is received, when it is processed and when it is shipped.
Our priority is to keep everybody safe and run our business as effectively as we can in the meantime.
Please note our customer service team are working remotely and therefore cannot provide individual updates on orders. As mentioned at the time of ordering, we currently have delays, meaning that orders are exceeding our regular 14 working day turnaround.
We are currently dispatching approximately 2 weeks later than our regular lead times. This will improve after 4/7/20, when the 2 metre rule is relaxed and our production team can return to work. We kindly ask that you do not send emails regarding dispatch times. We will provide updates via email and on this page. We understand this is far from ideal and this is not our normal practice. We thank you for your patience at this very difficult time.
Additional steps we have taken
Staff are complying with social distancing rules and keeping to a 2 metre distance apart. All staff that can work remotely are doing so.
Extra hygiene standards have been implemented. We are doing extra cleaning, especially in areas where suppliers enter our building, dispatch areas and all areas where we have contact with products. We have stopped unnecessary visitors to our work place.
Our couriers will leave your parcel safe if you wish. If you do have any interaction with drivers, they will maintain social distancing guidance. You will not be expected to sign the keypad. The driver may do this for you.
Thank you for your custom and ongoing support. We are hope you are managing to stay safe and healthy.
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