We have been thinking of our customers, employees and greater communities a lot lately. Whilst we are striving to operate as normal, we have had to take measures to protect everyone and ensure health and safety is our top priority.
We would like to thank all of our customers for their patience and understanding at this difficult time.
We had to close suddenly in March and April and we returned with limited staff which created a backlog. We are almost back to normal but still have a reduced number of staff in production in order to remain 1 metre apart.
Orders are currently around 7 working days behind our regular lead time. We will update you when your order is received, when it is processed and when it is shipped. We are also updating you via email, this page and on social media. Our team are working tirelessly to dispatch orders.
Our priority is to keep everybody safe and run our business as effectively as we can in the meantime.
Please note our customer service team are working remotely and therefore cannot take calls. We will answer all emails within 48 hours.
We understand this is far from ideal and this is not our normal practice. We thank you for your patience at this very difficult time.
Additional steps we have taken
Staff are complying with social distancing rules and keeping to a 2 metre distance apart. All staff that can work remotely are doing so.
Extra hygiene standards have been implemented. We are doing extra cleaning, especially in areas where suppliers enter our building, dispatch areas and all areas where we have contact with products. We have stopped unnecessary visitors to our work place.
Our couriers will leave your parcel safe if you wish. If you do have any interaction with drivers, they will maintain social distancing guidance. You will not be expected to sign the keypad. The driver may do this for you.
Thank you for your custom and ongoing support. We are hope you are managing to stay safe and healthy.
